3 Mount Elizabeth, #13-10 Medical Centre, Singapore 228510

Privacy Policy

We are committed to protecting your personal information and handling it with care, in line with Singapore’s data protection laws.

Your Privacy Matters

At One Vision Eye Specialist & LASIK Centre (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, contact us (including via WhatsApp), or use our services.

By accessing our website or providing personal data to us, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

Depending on your interaction with us, we may collect:

  • Identification details: Name, NRIC/FIN or passport number (where required), date of birth, gender

  • Contact details: Address, email, mobile/telephone numbers, preferred contact method (including WhatsApp)

  • Appointment and enquiry details: Preferred doctor, appointment date/time, reason for visit, messages via forms, email, phone, or WhatsApp

  • Medical and clinical information: Medical history, diagnostic information, test results, treatment details, medication, allergies

  • Payment information: Billing address, partial payment details (processed by us or third-party providers)

  • Website and technical data: IP address, browser type, device identifiers, pages viewed, cookies, and similar technologies

If you provide personal data about another person (e.g., a child or dependent), you confirm you are authorised to do so and that the individual consents to our collection, use, and disclosure of their personal data.

2. How We Collect Personal Data

We collect personal data through:

  • Online enquiry or appointment forms

  • Telephone, WhatsApp, SMS, email, or other messaging channels

  • Patient registration, consultations, and treatments

  • Patient information or consent forms (online or in-clinic)

  • Events, webinars, health talks, or surveys

  • Website interactions (cookies, analytics tools)

  • Third parties, such as hospitals, labs, healthcare providers, insurers, or family members, where permitted by law

3. Purposes of Collection, Use, and Disclosure

We collect, use, and disclose personal data only for purposes a reasonable person would consider appropriate, including:

  • Providing medical care, consultations, diagnostic tests, procedures, and follow-ups

  • Managing appointments, reminders, and patient communications (including WhatsApp)

  • Creating and maintaining medical records and clinical documentation

  • Processing billing, payments, claims, and insurance arrangements

  • Referring or coordinating care with other healthcare professionals, hospitals, or labs

  • Responding to enquiries, feedback, and complaints

  • Conducting quality assurance, clinical audits, outcome monitoring, and service improvement

  • Managing business operations, finance, IT, risk management, and record-keeping

  • Complying with laws, regulations, and requests from government or regulatory authorities

  • Sending service-related communications such as appointment confirmations, post-procedure instructions, and patient education materials

  • With your consent, sending marketing information about our services, events, or health updates (you may opt out at any time)

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Note that withdrawing consent may affect our ability to provide certain services.

4. Disclosure of Personal Data

We may share your personal data with:

  • Doctors, nurses, optometrists, and other healthcare professionals involved in your care

  • Hospitals, surgery centres, labs, imaging centres, and other medical facilities

  • Staff, service providers, vendors, and contractors (IT, cloud hosting, call centres, billing) under strict confidentiality obligations

  • Insurance companies, TPAs, or other payors for claims processing

  • Professional advisers such as auditors, lawyers, and consultants

  • Government authorities, regulators, law enforcement agencies, or MOH when required by law

We do not sell your personal data.
If data is transferred outside Singapore, we ensure comparable protection under the PDPA.

5. WhatsApp and Messaging Platforms

If you contact us or receive updates via WhatsApp or other messaging platforms, we may use these channels to:

  • Respond to enquiries and assist with scheduling appointments

  • Send appointment reminders and basic service information

  • Provide general eye health or clinic updates with your consent

While we take steps to safeguard communications, WhatsApp and similar platforms are third-party services. Avoid sharing highly sensitive medical information over these channels; discuss it during consultations or through secure means.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Enable basic website functions and improve performance

  • Remember preferences (e.g., language or form data)

  • Analyse site traffic and usage patterns

You can control cookies via your browser settings. Disabling cookies may affect website functionality.
We may use third-party analytics (e.g., Google Analytics) to understand website usage; data collected is anonymised or aggregated.

7. Data Protection and Security

We take reasonable security measures to protect your personal data from unauthorised access, misuse, disclosure, modification, or loss. Measures include administrative, physical, and technical safeguards.

No system is completely secure, and we cannot guarantee absolute protection.

8. Data Retention

We retain personal data only as long as necessary for its intended purpose or as required by law, including medical record retention requirements.
When no longer needed, data will be anonymised or securely disposed of.

9. Your Rights

Subject to PDPA exceptions, you may:

  • Request access to your personal data and usage information

  • Correct inaccurate or incomplete data

  • Withdraw consent for collection, use, or disclosure, subject to legal or contractual restrictions

  • Request information about our policies and practices

Requests may incur a reasonable fee. We will respond within a reasonable timeframe as required under PDPA.

10. Children and Minors

For patients under 21 years of age, we may collect personal data from a parent or legal guardian. Consent provided by the parent/guardian is treated as valid.
Parents/guardians should help minors understand this Privacy Policy and may exercise rights on their behalf.

11. Contact Us

If you have any questions or wish to access, correct, or withdraw consent for your personal data, please contact us:

One Vision Eye Specialist & LASIK Centre
3 Mount Elizabeth, #13-10 Medical Centre
Singapore 228510

Telephone: +65 8603 8980
Email: hello@onevision.com.sg

Please include your full name, contact details, and a brief description of your request so we can assist you promptly.

12. Updates to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs.
The latest version will always be available on our website. Continued use of our website or services after changes constitutes your acceptance of the updated policy.